RETURN POLICY

Return Policy

All merchandise is considered final sale and is not returnable.

Nevertheless, we want all of our customers to love their purchases and sometimes things are too big or do not compliment our under tones. Don’t worry we understand. In this case, we will honor even exchanges of unworn, unwashed and in new condition merchandise within 15 days of delivery. Original tags ( if applicable) must be attached and intact. Please note we do charge a $10.00 restocking fee which covers your return label.

  • Step 1

Please make sure you have created a customer account on our site first. https://zoeticcouture.com/wp-login.php?action=register

  • Step 2

Visit https://track.shipstation.com/f/r/i/WItH%2Bco11nVN%2Fvcngi9w%2Bg%3D%3D to create your return label. Please be prepared to provide your order number and zip code.

  • Step 3

Print the generated return label and mail back your exchange back within 5 business days.

  • Step 4

Once your exchange is received, it will be inspected to ensure no wear or damage has occurred. Once it clears inspection you will be emailed a digital wallet for the amount of your exchange minus the $10.00 restocking/ exchange fee. *Please note any merchandise sent back to Zoetik Couture, LLC without authorization will be at the senders full discretion and destroyed without compensation.

  • Step 5

Use your wallet at anytime towards your next purchase. 

 

Order Cancellation Policy

All orders are automatically processed through our secure merchant processor and sent for shipment. All orders process within 24- 48 business hours from the time they were placed. During this process we incur irreversible fees through our merchant processor. If you wish to cancel your order BEFORE it has been shipped, you will be assessed a 20% cancellation fee before credit is issued. Shipped orders are not eligible cancellation.

 

Damaged goods

If you have received a damaged Item please contact us at customerservice@zoeticcouture.com within 5 days of delivery. Damaged goods on behalf of Zo et’ik Couture will be replaced with a new item (same style and color) at no cost to the customer.

 

Sale items

All sales including Black Friday and Cyber Monday are final sale and are not eligible for exchange.

 

Custom orders

Custom orders are final sale and are not eligible for exchange.

Zo et’ik Couture does not take responsibility for items damaged while in transit to the consumer.

 

Updated 04/27/2020