All merchandise is considered final sale and is not returnable.
Nevertheless, we want all of our customers to love their purchases and sometimes things are to big or do not compliment our under tones. Don’t worry we understand.
• In this case, we will honor even exchanges of unworn, unwashed and in new condition merchandise within 5 days of delivery. Original tags ( if applicable) must be attached and intact. Please note we do charge a $10.00 restocking fee which covers the return and reshipment of your exchange.
Please visit http://zoeticcouture.com/exchange/ to initiate your exchange. After completing payment and google form. We will email you a return label within 48 business hours. Use this label to return your exchange with exchange form. Once we receive your exchange item we will mail our your requested exchange within 48 business hours.
For fast service, email firstname.lastname@example.org your detailed exchange and a copy of your receipt (package tendered at USPS) we will mail out your requested exchange within 48 business hours.
• If you have received a damaged item please contact us at email@example.com within 3 days of delivery. Damaged goods on behalf of Zo et’ik Couture will be replaced with a new item (same style and color) at no cost to the customer.
• Sale items and custom orders are final sale and are not eligible for exchange.
Zo et’ik Couture does not take responsibility for items damaged while in transit to the consumer.