As of 05/05 all merchandise is considered final sale and is not returnable for refund in of closure.

Order Cancellation Policy

All orders are automatically processed through our secure merchant processor and sent for shipment. All orders process within 24- 48 business hours from the time they were placed. During this process we incur irreversible fees through our merchant processor. If you wish to cancel your order BEFORE it has been shipped, you will be assessed a 20% cancellation fee before credit is issued. Shipped orders are not eligible cancellation.

Discount Codes

All discount codes must be input prior to check out. Custom apparel are not eligible for discounts. All eligible requested adjustments will receive the difference in store credit only! Adjustments can only be requested via email (customerservice@zoeticcouture.com).

Sale items

All sales including Black Friday and Cyber Monday are final sale and are not eligible for exchange.

Damaged goods

If you have received a damaged Item please contact us at customerservice@zoeticcouture.com within 5 days of delivery. Damaged goods on behalf of Zo et’ik Couture will be replaced with a new item (same style and color) at no cost to the customer.

Custom orders

Custom orders are final sale and are not eligible for exchange.

Zo et’ik Couture does not take responsibility for items damaged while in transit to the consumer.

Updated 05/05/2025