All merchandise is considered final sale and is not returnable for refund.

Nevertheless, we want all of our customers to love their purchases and sometimes things are too big or do not compliment our under tones. Don’t worry we understand. In this case, we will honor even exchanges of unworn, unwashed and in new condition merchandise purchased at full price within 15 days of delivery. Original tags ( if applicable) must be attached and intact. 

*Please note, we do charge a $15.00 restocking fee which covers your return label. This fee does not cover the reshipment of your requested exchange.

• Step 1: Please make sure you have created a customer account on our site first. Then visit our return portal here to initiate your return https://shopify.com/45365362838/account

• Step 2: Once logged into your customer account, select the order that you want to submit the return for.
  
  If your order has more than one item, then select the items that you want to return.
  
  Select a return reason and add a note for the store specifying the items you would like in exchange.
  
  Next click request return.

• Step 3: If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned and inspected, you will receive a digital gift card minus the ($15.00) return fee. Or an invoice for the requested exchange items minus the ($15.00) return fee.

Order Cancellation Policy

All orders are automatically processed through our secure merchant processor and sent for shipment. All orders process within 24- 48 business hours from the time they were placed. During this process we incur irreversible fees through our merchant processor. If you wish to cancel your order BEFORE it has been shipped, you will be assessed a 20% cancellation fee before credit is issued. Shipped orders are not eligible cancellation.

Discount Codes

All discount codes must be input prior to check out. Custom apparel are not eligible for discounts. All eligible requested adjustments will receive the difference in store credit only! Adjustments can only be requested via email (customerservice@zoeticcouture.com).

Sale items

All sales including Black Friday and Cyber Monday are final sale and are not eligible for exchange.

Damaged goods

If you have received a damaged Item please contact us at customerservice@zoeticcouture.com within 5 days of delivery. Damaged goods on behalf of Zo et’ik Couture will be replaced with a new item (same style and color) at no cost to the customer.

Custom orders

Custom orders are final sale and are not eligible for exchange.

Zo et’ik Couture does not take responsibility for items damaged while in transit to the consumer.

Updated 03/01/2024