RESTOCKING FEE

Name: RESTOCKING FEE
Brand: Zoeticcouture
SKU: Restocking Fee 10
Price: 10.00 USD
Availability: InStock

$10.00

We have received your request for an exchange. This item covers your restocking fee as per our return policy.

I do understand though, it's the shipping cost.

I feel you should not charge a restocking fee at all. I just don't believe people order stuff to return it and should not be penalized for a return or exchange. I will think long and hard about ordering from you in the future because I know if the size is off you will charge me to correct it.

Greetings Germaine,
We appreciate your most recent purchase and feedback. The $10.00 restocking fee we charge covers the label we provide to each customer at time of exchange as well as the cost of the label to send the newly requested item back to you. Although it may seem like a penalty, it is actually discounted roundtrip shipping which we pay half. For example, our priority shipping at time of purchase is $10.00 one way. We only charge our customers $10.00 for the roundtrip exchange process ($5.00 per label) and we assume the cost of the other $5.00 per label. Unfortunately, we are unable to provide our customers with free exchanges at this time because we are still a small business and simply can not afford it. We hope this sheds some light on our exchange process and we will keep you as a customer in the future.

Nicky
Zoetic Couture, LLC

Restocking Fee

The service to return my item was great! The restocking fee was the only thing I didn’t like- I had an even exchange. I just needed a smaller size. You shouldn’t have to pay a fee to exchange, especially when there isn’t an option to return.

Greetings Lwafford,

We appreciate your most recent purchase and feedback. The $10.00 restocking fee we charge covers the label we provide to each customer at time of exchange as well as the cost of the label to send the newly requested item back to you. It is actually discounted roundtrip shipping which we pay half. For example, our priority shipping at time of purchase is $10.00 one way. We only charge our customers $10.00 for the roundtrip exchange process ($5.00 per label) and we assume the cost of the other $5.00 per label. Unfortunately, we are unable to provide our customers with free exchanges at this time because we are still a small business and simply can not afford it. We hope this sheds some light on our exchange process and we will keep you as a customer in the future.

Nicky
Zoetic Couture, LLC

Restock fee

I dont think you should charge a restock fee on exchange of a certain amount. I was disappointed that I paid $80 for an item and had to pay an extra 10 to get the item in a smaller size because they run large. I shop with you all often and will make me hesitant about making an online purchase.

Good afternoon,

Thank you for your most recent order. We regret to hear of your disappointment with our, 'Restocking Fee'. However, the restocking fee covers the label we email the customer so they can mail their exchange back to us. This process is meant to make the return of your item seamless and remove the need for the customer to stand in any lines at USPS. In addition, we do not make a profit off of the fee as the label to return the item is $10.00. Nevertheless, we appreciate your support and receive your feedback.

Thank you,

Nicky
Zoetic Couture, LLC

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Subtotal: $10.00

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We have received your request for an exchange. This item covers your restocking fee as per our return policy.

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