I am absolutely disappointed in the Restocking Fee Idea...This is an unacceptable fee. I was simply trying to get a better size.
Thank you for your most recent order. Our restocking fee covers the roundtrip shipping of your return. The average costs to ship an item is $8.55 via USPS one way. We only charge you $5.00 each way which is a discount in comparison to if you shipped it on your own. As a small business we are not able to offer free shipping on exchanges.
Thank you again for your business.
Zoetic Couture, LLC
I am a highly dissatisfied customer to say the least. Having to pay an additional "restocking" fee despite the retailer having misleading and inaccurate sizing posted for this jacket has me not wanting to ever shop on this website again. I've lost $100 on an item I still can't wear even after paying the restocking fee and waiting additional time for my exchange to arrive. Unfortunately, the customer is penalized due to the retailer's inaccuracy.
Thank you for your most recent purchase. As per our, 'Return/Exchange Policy' available for view on our website at, https://zoeticcouture.com/pages/return-policy . Sale items (Ole School Jackets are 50% off on Year End Sale) are not eligible for exchange and the $10.00 fee covers your return shipping. We hope this information is helpful.
Zoetic Couture Returns Team
I believe the restocking fee is a bit excessive. The item is already on the higher end of things.
Thank you for your most recent order. As a small owned business, we are not equipped to offer free shipping. Our restocking fee is a one time $10.00 fee that covers your round trip shipping of the returned item to us and the new item being sent back out to you. In all, that is $5.00 shipping each way which is cheaper than our initial shipping costs of $7.00- $10.00. We assume responsibility for the additional shipping costs as a courtesy to our customers. Hopefully, this gives some insight into our process.
We appreciate your business and hope to provide you with trendy and unique Greek Paraphernalia in the near future!
Zoetic Couture, LLC